Terms of service

Terms of Service
1. Overview
This website is operated by All Simple. Throughout the site, the terms “we”, “us”, and “our” refer to All Simple. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service.
Please read these Terms carefully before using our website.

2. Eligibility
By using this site, you confirm that:
•     You are at least 18 years old, or have permission from a parent/guardian
•     You agree to provide accurate and complete information when placing an order

3. Mystery Box Purchases
By purchasing a mystery box, you acknowledge and agree that:
•     The contents are random and cannot be chosen or exchanged
•     The value of items may vary from box to box
•     Items may include unclaimed, surplus, or liquidation parcels
•     You understand the nature of a mystery product and accept the element of surprise
We do not guarantee specific items, brands, or values.

4. Pricing & Payment
All prices are listed in GBP (£) unless stated otherwise.
We reserve the right to change prices at any time.
Payments must be completed at checkout. Orders are not processed until payment is received.

5. Shipping
We aim to dispatch orders within the timeframe stated on our website.
Shipping times may vary depending on courier delays or high‑volume periods.
Customers are responsible for providing accurate shipping information.
We are not liable for delays or lost parcels caused by incorrect addresses.

6. Returns & Refunds
Due to the nature of mystery boxes, we do not accept returns or offer refunds unless:
•     The box arrives damaged
•     The wrong product was sent
•     There is a genuine issue covered under consumer law
If you believe your order qualifies, contact us within 48 hours of delivery with photos and your order number.
We do not refund based on:
•     Disliking the items
•     Receiving items you already own
•     Perceived value differences
Mystery boxes are purchased at your own discretion.

7. Cancellations
Orders cannot be cancelled once they have been processed or shipped.
If you need to request a cancellation, contact us immediately — we cannot guarantee it will be possible.

8. Accuracy of Information
We do our best to ensure all information on the site is accurate.
However, we are not responsible for:
•     Typographical errors
•     Incorrect pricing
•     Out‑of‑date information
We reserve the right to correct errors at any time.

9. Prohibited Uses
You may not use our site or products for:
•     Illegal activities
•     Fraud
•     Reselling without permission
•     Harassment or abuse of staff or customers
We reserve the right to refuse service to anyone who violates these terms.

10. Limitation of Liability
All Simple is not liable for:
•     Losses caused by misuse of products
•     Delays caused by couriers
•     Indirect or consequential damages
Our liability is limited to the amount paid for your order.

11. Changes to Terms
We may update these Terms at any time.
Changes take effect immediately upon posting on the website.

12. Contact Information
Questions about the Terms of Service should be sent to:
support@allsimplebox.co.uk